Refund and Return Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your return gift bags, we offer a straightforward refund and return policy.
1. Eligibility for Returns
- Returns are accepted within 2 days from the date of delivery.
- The product must be unused, in its original condition, and in the original packaging.
- Bags must be free from any signs of wear, damage, or alterations to be eligible for a return.
2. Non-Returnable Items
- Personalized or customized bags.
- Products that have been used or opened.
- Products that are marked as final sale.
3. How to Initiate a Return
- To begin a return, please WhatsApp us at 97903 32103 with your order number and reason for return.
- We will provide you with instructions and a return authorization (if applicable).
- Returns must be shipped back within 2 days from the return approval.
4. Refund Process
- Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria.
- If the return is approved, a refund will be issued to your original payment method within 7-10 business days.
- If the return is not approved (e.g., the product is used or damaged), you may not be eligible for a refund, and the product will be sent back to you.
5. Return Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect or damaged item).
- We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
6. Exchanges
- We do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.
7. Damaged or Defective Items
- If you receive a damaged or defective bag, please contact us immediately at [email protected] (or) WhatsApp to 9790332103 with photos of the damage. We will arrange for a full refund or replacement at no extra cost.
8. Contact Us
- If you have any questions regarding our return and refund policy, please don’t hesitate to reach out to us at 97903 32103.